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Esthelid

Sofiya

I am a community manager who transforms the chaos of gaming communities into structured, vibrant, and safe ecosystems. In environments where thousands of players interact simultaneously, I read behavioral patterns, anticipate issues before they escalate, and keep the community’s rhythm alive.

By bringing together disciplines such as moderation, communication, live operations, and content production under a single framework, I create spaces where brands can build trust and players can genuinely feel a sense of belonging.

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2 MONTHS

Community Management & Social Media Specialist

Wizard Games Global Limited

  • Compiled daily statistics on errors encountered by players.

  • Prepared canned responses and solutions for the game website and Discord support teams.

  • Trained the Discord support team.

  • Managed social media accounts.

  • Oversaw player testing.

  • Tracked and reported live issues to the development team.

  • Developed social media content plans and calendars.

2 MONTHS

Junior Live Operations Specialist

Lokum Games

  • Updated game launcher and in-game notifications.

  • Posted news on the website and Steam.

  • Made announcements as in-game scrolling texts

  • Created market packages like bundles and cases.

  • Defined daily login rewards.

  • Added time-limited market content to the in-game store.

  • Configured special offer packages based on player payments, categorized as Small, Medium, and Large.

  • Integrated 'Season Battle Passes' into the game.

1 YEAR

7 MONTHS

Community & Academy Moderation

Lokum Games

  • Managed the official Discord servers for ZulaOyun, PlayZula, and Zula Mobile (TR, EU, LATAM).

  • Reported instant issues to the development team.

  • Resolved player problems and answered their questions.

  • Served as a team captain in the ZulaAcademy (TR, EU, LATAM).

1 YEAR

7 MONTHS

Customer Support & QA Tester

Lokum Games

  • Provided player support via Zendesk (PC)

  • Conducted manual and regression tests for ZulaOyun.

Project Management:

  • Trello

  • Jira

Screen Capture

and Recording:

  • OBS (Open Broadcaster Software)

  • Lightshot

  • Camtasia Studio 8

Graphic Design

and Multimedia:

  • Adobe Illustrator

  • Adobe Photoshop

  • Wondershare Filmora 9

  • DaVinci Resolve

Customer Support

and Ticketing:

  • Zendesk

  • Microsoft Office

Communication

and Collaboration:

  • Skype

  • DingTalk

  • Discord & Discord PTB & Discord Canary

Content Management:

  • CMS (Content Management System), 

  • Blogger

Database Management:

  • SQL (Structured Query Language)

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